Volume pricing on 2+ units — ask for a fleet quote
Net-30 terms for approved business accounts
Free freight to all 48 states · 6 US warehouses
May be Section 179 eligible — ask your CPA
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Returns & warranty

1-year warranty. 15-day returns. No fine print.

Every machine carries a 1-year parts and labor warranty. Unused units go back within 15 days. Downtime costs you money, so claims get a technician response in 1–2 business days. Here is exactly how both work.

1-year parts & labor 15-day returns 1–2 day claim response Extendable to 4 years
Returns policyWrong spec for the job, or plans changed
15 daysfrom the delivery date

Unused equipment in its original crate or packaging goes back for a refund. Get a Return Authorization number first. Unannounced freight is refused at the warehouse.

ConditionUnused, no fluids added, no hours on the meter
PackagingOriginal crate, pallet and hardware
AuthorizationRA number required
Return freightPaid by customer
Damaged or defectiveWe pay freight
Refund timing5–7 business days after inspection
WarrantySomething failed that should not have
1 yearparts and labor, extendable

Covers defects in materials and workmanship on every new machine, from the delivery date. Kubota and other OEM engines carry their own manufacturer warranty on top of ours. Fleet units are covered individually by serial number.

CoverageDefects in parts and workmanship
LaborIncluded
Extension+1, +2 or +3 years available
First responseWithin 1–2 business days
TransferableNo, original purchaser only
Returning equipment

How a return works

1
Request an RA number

Within 15 days of delivery, email contact@yardandliftsupply.com with the order number, the item and the reason. We reply with a Return Authorization number and the warehouse address it goes back to.

Day 1 is the day the carrier delivered, not the day you unpacked.
2
Repack in the original crate

Strap the machine to its pallet exactly as it arrived, with all manuals, keys, hardware and attachments. Write the RA number on two sides of the crate. Units that arrive loose or damaged in transit are your responsibility until checked in.

3
Book the return freight

Use your own LTL carrier or account, or ask us to book on ours and deduct the cost from the refund. Either way, insure the shipment for full value and keep the bill of lading.

Typical return freight runs $250 to $600 depending on distance and weight.
4
Inspection and refund

The warehouse inspects the unit within 2 business days of arrival. If it is unused and complete, the refund is issued to your original payment method and clears in 5 to 7 business days. Missing parts or damaged packaging are deducted; see the refund policy for details.

Warranty claim

How to file a claim

1
Stop and document

Shut the machine down as soon as you notice the problem. Take clear photos or a short video of the fault, the serial plate and the hour meter. Note when it started and what the machine was doing.

A 20-second video of the symptom saves days of back and forth.
2
Email warranty@yardandliftsupply.com

Include order number, model, serial number, hours, a description of the fault and the photos or video. A technician replies within 1 to 2 business days, usually with a diagnosis and a plan.

3
Parts, repair or replacement

Most claims: replacement part shipped free with phone support to fit it. Where labor is needed we authorize a local mechanic and cover the approved labor, or bring the unit in. If a fault cannot be corrected, we replace the machine.

What the warranty does not cover
Wear items: tires, tracks, belts, blades, filters, bucket teeth, hoses, batteries
Damage from operator error, overloading or use outside the manual's limits
Lack of maintenance, wrong fluids or skipped break-in service
Modifications, non-OEM parts or repairs made without our authorization
Cosmetic issues that do not affect function, including paint, decals and minor scratches
Weather, flooding, fire, theft, vandalism or storage outdoors uncovered
Rental or hire-out use, unless a commercial plan was purchased. Owner-operated contractor use is covered.
Travel time, towing, fuel, downtime or lost income
Damaged on arrival is not a return and not a warranty claim. It is a freight claim, and we handle it.

Note the damage on the delivery receipt before signing, photograph the crate and the machine from all sides, and email contact@yardandliftsupply.com within 24 hours with the order number. We file with the carrier and pay for replacement parts or a full replacement unit and its freight. Sign clean and report later, and the carrier usually denies the claim. Take the two minutes at the curb.

Warranty extension

Keep the coverage running

Add up to 3 years to the standard 1-year warranty at purchase or within 30 days of delivery. Same parts and labor terms, same 1–2 day response. Pricing depends on the machine. Fleets of 2+ units get a fleet rate. Call or email for a quote.

Tier 1 +1 year 2 years total coverage
  • Parts and labor on defects
  • Phone diagnostics with a technician
  • Free replacement parts shipping
Contact for pricing
Most chosen Tier 2 +2 years 3 years total coverage
  • Everything in Tier 1
  • Covers the second and third season, when hydraulics and electrics are most likely to show a fault
  • Priority scheduling on authorized repairs
Contact for pricing
Tier 3 +3 years 4 years total coverage
  • Everything in Tier 2
  • Built for daily-use machines and contractor fleets
  • Commercial and light rental use available on request
Contact for pricing
Extensions are tied to the serial number and original purchaser. Orders of 2 or more units get a fleet rate. Extended coverage may be expensed with the equipment; ask your CPA. Questions: (404) 618-2644, Mon–Fri 9AM–6PM EST.
Need to file a claim or start a return?

Send the order number and a few photos. A technician replies within 1 to 2 business days.

Warranty claim Return request Call (404) 618-2644
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